FAQs - Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and more on our Frequently Asked Questions (FAQ) page. Get the information you need to make your shopping experience with molyrose.com smooth and hassle-free. If you can’t find the answer you’re looking for, feel free to contact our customer support team for assistance.
We accept a variety of payment methods, including credit cards, and Google Pay. You can select your preferred payment method at checkout. For more information go to Payment Policy.
Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping typically takes 3-7 business days, while expedited shipping can arrive in 1-3 business days. We will provide you with a tracking number, so you can track your package
We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 30 days of receiving it for a full refund or exchange. Please note that some items, such as personalized or custom-made products, may not be eligible for return. For more information visit Returns and Refunds.
Yes, we offer international shipping to many countries. Shipping rates and times may vary depending on your location. Please note that you may be responsible for customs fees and taxes when your package arrives in your country.
You can track your order by logging into your account on our website and viewing your order history. You will also receive a tracking number via email once your order has shipped.
You can contact customer support by emailing us at firstname.lastname@example.org or by filling out our contact form on the website. We will respond to your inquiry as soon as possible.
We occasionally offer discounts and promotions to our customers. Sign up for our email list to stay updated on our latest offers and promotions.
Our online store is open 24/7 for browsing and ordering. Our customer support team is available to assist you during our business hours, which are Monday through Friday, 9:00 am to 5:00 pm EST.
To create an account, click on the “Sign In” or “Register” button in the top right corner of our website. Fill in your information and follow the prompts to create your account.
To unsubscribe from our email list, simply click on the “Unsubscribe” link at the bottom of any marketing email you receive from us. You can also contact customer support to request to be removed from our list.
If your order has not yet shipped, you can cancel it by contacting customer support. If your order has already shipped, you may be able to return it for a refund or exchange.
If your order has not yet shipped, you may be able to change your shipping address by contacting customer support. If your order has already shipped, we may not be able to change the address.
You will receive an email confirmation once your order has been processed and shipped. You can also log into your account on our website to view your order history.
To leave a product review, log into your account on our website and navigate to the product page for the item you want to review. Click on the “Write a Review” button and follow the prompts to submit your review.
Still looking for answers, leave your message and we will get back to ASAP.
+1 (209) 320-0473