Shipping Policy

Shipping Policy for www.molyrose.com

Effective Date: 16 May 2023

Thank you for choosing Molyrose! This Shipping Policy explains our shipping practices and procedures for orders placed on our website, www.molyrose.com. By placing an order with us, you agree to comply with the terms and conditions outlined in this policy.

  1. Order Processing Time

1.1 Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please review the order details carefully and contact us immediately if there are any discrepancies.

1.2 Order Processing Time: We strive to process and fulfill all orders in a timely manner. Orders are typically processed within 1-2 business days from the date of purchase, excluding weekends and holidays. However, please note that order processing times may vary during peak seasons or promotional periods.

  1. Shipping Methods and Delivery

2.1 Shipping Availability: We currently offer worldwide shipping. Please note that there may be certain restrictions or limitations on shipping to specific locations. If we are unable to ship to your desired destination, we will notify you promptly and provide alternative options if available.

2.2 Shipping Methods: We utilize reputable shipping carriers to ensure safe and reliable delivery of your orders. The available shipping methods will be presented to you during the checkout process. Please select the shipping method that best suits your needs.

2.3 Shipping Costs: Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method selected. The shipping costs will be displayed during the checkout process and added to the total order amount.

2.4 Estimated Delivery Time: The estimated delivery time is 3–5 days within the United States and 15 days for international shipping. Please note that delivery times may vary due to factors beyond our control, such as customs procedures or unforeseen delays. While we make every effort to provide accurate delivery estimates, we cannot guarantee specific delivery dates.

2.5 Tracking Information: Once your order has been shipped, we will provide you with a tracking number and a link to track the status of your shipment, if applicable. You can use this information to monitor the progress of your delivery.

  1. Customs and Import Duties

3.1 Customs Regulations: Please be aware that international orders may be subject to customs inspections and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information.

3.2 Delays Due to Customs: Customs procedures may cause delays in the delivery of your order. We are not responsible for any additional time incurred due to customs inspections or other customs-related issues.

  1. Order Tracking and Support

4.1 Tracking Updates: You can track the progress of your shipment using the provided tracking number and the carrier’s website. If you have any questions or concerns regarding the tracking information or the delivery of your order, please feel free to contact our customer support team. We will do our best to assist you.

4.2 Address Accuracy: It is your responsibility to provide accurate and complete shipping information, including the correct delivery address. We are not liable for any delays or additional costs resulting from incorrect or incomplete address information provided by you.

  1. Shipping Restrictions

5.1 Prohibited Items: Certain items may be restricted or prohibited from international shipping due to legal restrictions, hazardous materials, or carrier policies. We comply with all applicable shipping regulations and reserve the right to refuse shipping certain products or materials based on these restrictions.

5.2 Remote Areas: Delivery to remote or hard-to-reach areas may require additional time or incur extra fees. If your shipping address is in a remote area, we will notify you promptly and

provide you with the available options and any associated costs or delays.

  1. Lost or Damaged Packages

6.1 Lost Packages: In the rare event that your package is lost during transit, please contact our customer support team as soon as possible. We will initiate an investigation with the shipping carrier to locate your package. If the package cannot be located, we will work with you to find a suitable resolution, which may include a replacement or refund.

6.2 Damaged Packages: If your package arrives damaged, please notify us within 3-5 business days of receiving the package. To assist with the resolution process, please provide photographs of the damaged package and its contents. We will work with you to resolve the issue, which may include filing a claim with the shipping carrier and providing a replacement or refund, as appropriate.

  1. Order Modifications and Cancellations

7.1 Order Modifications: Once an order has been placed, we are unable to modify the shipping address or shipping method. If you need to make any changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, if feasible.

7.2 Order Cancellations: If you wish to cancel your order, please contact us immediately. We will make every effort to cancel the order before it is processed and shipped. However, once an order has been shipped, it cannot be canceled. In such cases, you may need to follow our return and refund process outlined in our Return Policy.

  1. Contact Information

If you have any questions, concerns, or need further assistance regarding our shipping policy or your order, please contact our customer support team via orders@molyrose.com. We are here to help!

  1. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any changes.

Last updated: 16 May 2023

Please note that this Shipping Policy should be read in conjunction with our Terms and Conditions and other applicable policies on www.molyrose.com.

Our Contact Information is Posted Below:

BUSINESS Email: info@molyrose.com
Physical Address: 8931 Wilbur Ave, Northridge, CA 91324, United States
BUSINESS Phone +1 (209) 320-0473

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